Wednesday, October 10, 2018

Givie Employee Access to NetSuite Support Center Gives Error You have entered an invalid email address or password. Please try again. when Logs in

1. As Administrator Create/Edit Employee record (Lists > Employess > Employees).
2. Navigate to the Access Tab.
3. Mark Give access.
4. Provide temporary password.
5. On Roles Subtab add NetSuite Support Center. 
6. Click Save.
7. Logout and login using the login credentials of the employee.

Result: The email and password are not accepted. Error appears: You have entered an invalid email address or password. Please try again. 

NetSuite Support Center Role
does not give Employee actual access to NetSuite. Administrator has to give another role which can be a Full Access type or Employee Center for them to be able to access NetSuite.

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