Monday, October 22, 2018

Creation of a New Contact Returns the Error: A contact with this record already exist. Every contact record must have a unique name.

Scenario: User creates a new Contact record with already existing Contact name. The following error appears: 
A contact with this record already exist. Every contact record must have a unique name.  

The error occurs:
1. When both Contact records are not associated to Company.
2. When both Contact records are associated to the same Company. 

Note: The Contact is saved successfully with the same Contact name field if there is a different Company associated or one of the contact records is not associated to Company.

Example:

1. User has an already existing Contact Andrea Philips. 


2. User creates another Contact with the same Contact name field: Andrea Philips. 

Result: The following error occurs: A contact with this record already exist. Every contact record must have a unique name.

Alternate solution:
1. User may add or edit the Contact name field that appears on the Contact record.
2. Add a number or letter to make Contact field unique.
Note: NetSuite accepts duplicate firstname and lastname for Contact records but the Contact name field must be unique.

Example: Add a character on the Contact field

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