Create Case Rule that is Based on the Customers' Last Name or First Name

Users can append to the URL of a new Case Rule with :

- Last Name =Entity_LastName

- First Name =Entity_FirstName

For Last Name click or use the URL below:
https://system.netsuite.com/app/crm/support/casefieldrule.nl?_fldkey=Entity_LastName

For First Name click or use the URL below:
https://system.netsuite.com/app/crm/support/casefieldrule.nl?_fldkey=Entity_FirstName