Common Payroll Error Codes

The following table lists the error codes and warning messages that may exist when setting up new records for payroll processing.

Note: For Premier Payroll users, please contact your NetSuite Account Manager or Professional Services consultant if you are setting up a new subsidiary or currently undergoing implementation.

To identify the record producing the error:

1. Navigate to Setup > Payroll > Update Payroll Information.

2. Click To Resolve tab.

3. Click the record link listed in the Record column.

Code	Description	Resolution
52034	There was a mismatch between the ZIPcode specified and the city/state. Please examine the address records to see what city/state combinations are valid for the ZIPcode and which ZIPcodes are valid for the city and state.	See Additional Resources : Frequently Asked Questions : FAQ : Payroll & HR : How can I resolve a zip code mismatch error?
		Note: If user is redirected to the Set Up Payroll screen, kindly check the company level address (Setup > Company > Company Information).
52035	There was an overlap between the effective date of this record and the expiration date of the previous record. The effective date must be after the expiration date of the previous record.	Please contact NetSuite Customer Support.
52041	Invalid SSN.	Check if the 9-digit Social security number (SSN) format is correct. *********** is the only allowable format for US SSNs.
		If the SSN has been corrected and problem persists, you can enter a dummy SSN and update payroll information. Go back to the employee record and enter the correct SSN and update payroll information. This step is done so as to refresh the data.
52042	Invalid bank routing number.	See SuiteAnswers topic : Unable to Set Up New Direct Deposit Account for an Employee Due to Error 52042 "Invalid Bank Routing Number."
52061	Employee bank account is not active.	The bank account is on prenote test that can take up to 5 days. The system will automatically generate an employer printed check for this employee. The warning will be cleared after the prenote process.
		User should commit the updates in the To Resolve Tab of the Update Payroll Information screen to check if the error is cleared.  This can be done 1 day after the bank information is correctly entered in NetSuite account provided the entries were done before 2pm Pacific time. If unsuccessful, repeat Commit Updates the following day until the 5th day.  If problem persists after 5 days, please contact Customer Support.
N/A	Tax item is missing tax agency	Click the name of the record that needs to have a tax agency. On Agency dropdown list, select the vendor to which the payment is remitted.
N/A	There are deduction codes that need to be mapped or inactivated. Payroll item was created without a pay code	Please see SuiteAnswers ID 28675
N/A	There are subsidiary contributions that need to be mapped or inactivated. Payroll item was created without a pay code	Please see SuiteAnswers ID 28675