Unable to Display Open Invoice or Open Credit Memo in Accept CustomerPayments Page.

An open invoice or open credit memo may not be displayed on Accept Customer Payments page if the Accounts Receivable (A/R) Account set on Credit Memo/Invoice is different from the A/R Account on the Accept Customer Payments page.

At the option of the user, whichever is more appropriate as business process, either:

A.     Edit the Account field on the Credit Memo or Invoice and change or select the A/R account usually assigned on the Accept Customer Payments page.

B.     Navigate to Transactions > Customers > Accept Customer Payments and change or select the A/R account assigned on the open credit memo or open invoice.