- User has Allow Overage In Item Receipts = True (Setup > Accounting > Accounting Preferences > Order Management tab).
- User has discrepancies between Return Authorization and related Item Receipts transactions
- This refers to Customer Return Authorization.
To search for item receipts where the quantities received are not the same with the return authorization's quantities:
1. Navigate to Lists > Search > Saved Searches > New > Transaction.
2. In the Criteria tab > Standard sub tab > add the following filters:
- Type = Return Authorization
- Applying Transaction Fields > Type = Item Receipt
- Formula (Numeric)
- Formula = {quantity}-{applyingtransaction.quantity}
- Formula (Numeric) = not equal to
- Value = 0
- Quantity
- Applying Transaction Fields = Quantity
- Formula (Numeric) = Formula is {quantity}-{applyingtransaction.quantity}
- This will list those transactions wherein the return authorization and item receipt quantities are not equal.
- If the Formula (Numeric) column has a negative quantity, this means that the Item Receipt has lesser quantities compared to its related Return Authorization.
- A positive quantity means the Item Receipt quantities is greater that the Return Authorization (there is an overage).
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