A campaign or customer (or whatever the target group type was used for the campaign) saved search can be used for this. To create the search perform the following steps:
1. Navigate to Lists > Search > Saved Searches > New.
2. Select a Type (e.g. Customer).
3. Provide a Search Title.
4. In the Criteria tab > Standard subtab, add the filter Campaign Response Fields: Internal ID is [ID of the Campaign].
Note: If ID is not available use the Campaign Title field instead.
5. In the Results tab > Columns subtab, set the following:
Field | Summary Type | Formula | Summary Label |
Name | Group |
|
|
Formula (Numeric) | Count | CASE WHEN {campaignresponse.response} = 'Failed - invalid Address' OR {campaignresponse.response} = 'Failed - content spam' OR {campaignresponse.response} = 'Failed - delivery failure' OR {campaignresponse.response} = 'Failed - other' THEN 1 ELSE 0 END | Received |
Note: The formula above returns the value of 1 for every campaign response equal to Failed - invalid Address, Failed - content spam, Failed - delivery failure or Failed - other. The formula field is then summed per customer. If the sum is equal to 1 then the customer has a Failed campaign response.
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