Sunday, September 9, 2018

Resolve Web Customer Registration Error "Please enter a value for name"


Customer registers as a new customer in the web store and is prompted with an error message "Please enter a value for name."


The error message appears if in the Setup > Site Builder > Shopping tab > Registration page is setup as:

  • Display Company Field on Registration Page = T
  • Mandatory = T
  • Create Customers as Companies = T
  • Name field is set as mandatory in the Contact form


To resolve the error that shows:

1. Login as an Administrator in Netsuite.

2. Navigate to Customization > Forms > Entry Forms.

3. Under the SubType column look for Contact.

4. Look the contact form that has Preferred=T.

3. Click Edit

4. Click the Fields tab > Main sub tab then look for Name.

5. Set the Mandatory field to false.

6. Click Save.



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