Reflect New Account Field Assigned on the Vendor Record to Checks Printed by Metavante

 

When users update the Account field on the vendor record under Financial tab and does not later on reflect on the Post to Account information on the check printed by Metavante, this is due to the fact that the Print on Check As value exceeds 32 characters.

When updating the vendor Account field, make sure that before users click on Save, the Print on Check As field must not exceed 32 characters. If the Print on Check As value exceeds 32 characters, the modification request is not applied to the correct payee record.

Alternatively, users may email Metavante to manually update the payee record with the correct information.

Metavante keeps a separate record of the vendor on their end which they call Payee record. If user edits the Account field on vendor record with Enable Online Bill Pay enabled, NetSuite sends MODPAYEEREQUEST xml to Metavante's server to update the Account field on their records, along with the Print on Check As value. Metavante uses the Print on Check As value as the key field to reference the payee record. This is saved to Metavante's database. The Account field value is likewise updated which is used in printing the next check. Thus, the value of the Account field is not transmitted at the time the bill payment form is saved.


The Account field on the Vendor record appears on the Memo field of the Bill Payment form and then prints on the actual check (whether an Online Bill Pay or not).