Negative Amount on Unbilled Orders Field in Customer Record.

Scenario:

·        View Customer record > Financial tab

·        Unbilled Orders field value is showing negative amount

 

Findings:

·        For Unbilled Order:

·        Positive amount is sourced from outstanding Sales Orders

·        Negative amount is sourced from open Return Authorizations

 

Solution:

·        Credit or refund the ReturnAuthorizations to set the UnbilledOrder field back to positive value