Sunday, September 9, 2018

CSV Import: Customers Only > Error: "The country and state/province are mismatched, the country is US and the state/province is XX. Please enter a state/province short name that matches the country".

User is adding new customer records through CSV Import. In the CSV Mapping page, the Country field is not available. User checked and noticed that in a customer record's Address tab, the Country field is not available as well.

To resolve this, perform the following steps:

     1. Navigate to Customization > FormsAddress Form.
     
     2. Check the Show box for the Country field.
     
     3. Click Save.
     
     4. Reimport the CSV file.

 

 

 

 

 

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